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Here is exactly what happens next.

Three checks, five steps, one short form. We call you back within one business day, in your language.

Go to the formCall 845-459-0008

Is my child eligible?

Three checks.
That’s all it takes.

If you can say yes to these, you can start. If you are not sure about the third one, we will sort it out with you.

  • Under 21. From birth to 21.
  • Lives in an area we serve. It depends on the service, and we’ll tell you on the first call.
  • Has insurance we accept, or is willing to apply. We help with the application.

How it works

Five steps, and we walk them with you.

  1. 1

    You reach out

    A form or a call. That’s it. Anyone can reach out for a child with a parent’s consent: you, a school, a pediatrician, a care manager.

  2. 2

    A licensed clinician meets your child

    At our center, at a time that works for you. This is intake and the first evaluation: they listen, meet your child, and get to know your family. A signed recommendation from an outside clinician can speed things up, and you can start without one.

  3. 3

    A plan is written with you

    Which services, how often, and what you are working toward. You are in the room for every decision.

  4. 4

    We notify your insurance plan

    Medicaid managed care plans each have their own steps. We handle them for you. Typically the first session is three to five business days after your first call.

  5. 5

    Support begins where you are

    At home, at school, around the neighborhood. We check in, adjust, and stay as long as it helps.

Insurance and cost

No cost to your family
with insurance.

New York State Medicaid
No cost to your family.
MVP
No cost to your family.
UnitedHealthcare Community Plan
No cost to your family.
Most private insurance
Accepted. We check your plan for you and tell you plainly what it covers.
No coverage yet
We help you apply. Many families qualify without knowing it.
Early intervention
Free to every family in New York, regardless of income or insurance.

No cost to your family with insurance. We accept New York State Medicaid, MVP, UnitedHealthcare Community Plan and most private insurance, and we check your coverage for you. No coverage yet? We’ll help you apply.

First contact

Tell us a little about what’s going on.

One minute. We call you back within one business day, in your language, and take it from there.

Rather talk? 845-459-0008

Referring as a school, doctor or care manager, or want to give us everything now? Use the full referral form.

Preferred language
In your own words. A sentence is enough.
How should we reach you?

If your child is in immediate danger, call 911. For a mental health crisis, call or text 988.

Questions parents ask

Before you call.

All questions and the glossary

Do I need a referral?
No. A parent can reach out directly. A note from your pediatrician or school clinician can speed things up, and you can start without one.
Do you come to my house?
Yes. Intake and the first evaluation happen at our center. After that, most sessions happen in your home, and with your permission at your child’s school and out in the community.
Is it confidential?
Yes. What you and your child share stays within the treatment team, protected by federal privacy law (HIPAA). We share with a school only with your written consent. Our notice of privacy practices spells it out.
What languages do you speak?
Our team speaks Yiddish, English, Spanish and more. For any other language we arrange an interpreter, free of charge. Tell us your preference on the form.
What if our insurance isn’t listed?
Tell us. Many families qualify for Medicaid or Child Health Plus without knowing it, and we will help you apply. We also accept most private insurance, and we check your plan for you.
How long until we start?
We call you back within one business day. The first session is usually three to five business days after your first call.
What ages do you work with?
From birth to 21. Early intervention covers birth to three; counseling and mental health support covers children and young adults up to 21.
Does it cost anything?
No. With New York State Medicaid, MVP, UnitedHealthcare Community Plan or most private insurance, the services cost your family nothing. We check your coverage for you.

Ready when you are.

One short form or one call. We call you back within one business day, in your language.

Request a callCall 845-459-0008

No cost to your family with insurance. We accept New York State Medicaid, MVP, UnitedHealthcare Community Plan and most private insurance, and we check your coverage for you. No coverage yet? We’ll help you apply.